Frequently Asked Questions

We have spent countless days and hours for product testing and evaluating to finally create the finest anti-stress and joint pain relief sleeping products for dog and cat. Our products are engineered with specific dimension and highest quality materials to give the most comfortable sleeping experience to your furry friend. Our purpose is to lower down the statistic of dog and cat with anxiety in Australia and the world, maintain their health and well-being and make their life with us a lot more joyful. We need your help to make this happen 🤎🤎🤎

Calming beds are designed to recreate the comforting ambiance of your pet's early sleep surroundings, aiming to provide them with a sense of enclosure, safety, and security. These beds feature a faux-fur lining and a raised rim, which work together to create the sensation of being embraced, akin to the comforting embrace of a mother or littermates.

Orthopaedic memory foam beds are crafted with the purpose of alleviating pressure points and addressing various health issues such as hip dysplasia, bone injuries, ligament injuries, and arthritis. Enhanced blood circulation can lead to improved well-being, contributing to benefits like faster healing, a healthier coat, and more favorable health outcomes.

Furlore Orthopaedic Bed is made with only the highest quality materials. It features with the multi-layered premium memory foam with waterproof lining (while others only have water resistant lining), finest anti-slip bottom material and authentic YKK zipper. Last but not least, we take immense pride in the exceptional quality of our bouclé materials, crafted to offer the absolute best in comfort and durability with a touch of luxury.

Please refer to the “Size Guide” link on each product page.

Yes, we do. Please contact us at and we will assist you with your calming bed/ mat cover order.

Yes, most definitely. However, you may want to give the calming products a little touch and adjust the fluffiness based on your pet's preference. Please be advised that the products may be flat when you first open it up and this is totally normal due to the packaging. Please allow up to 3 days for the calming products and up to 5 days for the orthopaedic bed to inflate into its final shape.

Yes, it has the waterproof cover lining on the memory foam.

Yes, the covers of our bed and mat are removable and washable. You can hand-wash our products (recommended) or machine-wash using a gentle wash mode and allow it to line dry. We do not recommend washing the inner insert, if necessary, hand wash only.

While our beds are designed to be durable and withstand regular wear and tear, it's important to note that no pet bed can truly be considered 'indestructible'. Dogs and cats have varying levels of energy and chewing habits. Furlore beds are made from high-quality materials meant to last, but it's always a good idea to monitor your pet's behaviour and provide appropriate toys and supervision to ensure longevity of their bedding.

Yes we do.

Please refer to the Shipping and Returns page.

We offer FREE shipping on all Australian orders and a flat rate of AU$49.95 for all International orders. For more information about shipping, please refer to the Shipping and Returns page.

For hygiene reasons, once the bed has been opened or removed from its original packaging we are unable to accept a return. If you are unsure about the size or colour, please do not open the bed and contact us at and we will be able to answer any queries or concerns that you may have.

Our apologies for the inconvenience, please contact us at within 14 days of receipt of the product describing the issue along with images and we will sort this out for you. For more information about our return and exchange policy, please refer to the Shipping and Returns page

We have a really quick order processing timeline but yes, you can cancel as long as your order has not been shipped out. If your order has been shipped, please allow for the product to be delivered and leave it unopened. Simply contact us at and we will provide you with further assistance.

Please refer to the Shipping and Returns page.