We have spent countless days and hours for product testing and evaluating to finally create the finest anti-stress sleeping products for dog and cat. Our products are engineered with specific dimension and highest quality materials to give the most comfortable sleeping experience to your furry friend. Our purpose is to lower down the statistic of dog and cat with anxiety in Australia and the world and make their life with us a lot more joyful. We need your help to make this happen 🤎🤎🤎

Please refer to the “Size Guide” link on each product page.

Yes, we do. Please contact us at hello@furlore.com and we will assist you with your calming bed/ mat cover order.

Yes, most definitely. However, you may want to give the furlore calming products a little touch and adjust the fluffiness based on your pet's preference. Please be advised that the products may be flat when you first open it up and this is totally normal. Please allow up to 5 days for the bed to inflate into its final shape especially for the furlore orthopaedic bed.

Yes, the covers of our bed and mat are removable and washable. You can hand-wash our products (recommended) or machine-wash using a gentle wash mode and allow it to line dry. We do not recommend washing the inner insert, if necessary, hand wash only.

For hygiene reasons, once the bed has been opened or removed from its original packaging we are unable to accept a return for it. If you are unsure about the size, please do not open the bed and contact us at hello@furlore.com and we will be able to answer any queries or concerns that you may have.

Yes we do.

Please refer to the Shipping and Returns page.

We offer FREE shipping on all Australian orders and a flat rate of AU$29.95 for all International orders. For more information about shipping, please refer to the Shipping and Returns page.

Our apologies for the inconvenience, please contact us at hello@furlore.com within 14 days of receipt of the product describing the issue along with images and we will sort this out for you. For more information about our return and exchange policy, please refer to the Shipping and Returns page

We have a really quick order processing timeline but yes, you can cancel as long as your order has not been shipped out. If your order has been shipped, please allow for the product to be delivered and leave it unopened. Simply contact us at hello@furlore.com and we will provide you with further assistance.

Please refer to the Shipping and Returns page.