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Frequently Asked Questions

We have spent countless days and hours for product testing and evaluating to finally create the finest anti-stress and joint pain relief sleeping products for dog and cat. Our products are engineered with specific dimension and highest quality materials to give the most comfortable sleeping experience to your furry friend. Our purpose is to lower down the statistic of dog and cat with anxiety in Australia and the world, maintain their health and well-being and make their life with us a lot more joyful. We need your help to make this happen 🤎🤎🤎

Calming beds are designed to recreate the comforting ambiance of your pet's early sleep surroundings, aiming to provide them with a sense of enclosure, safety, and security. These beds feature a faux-fur lining and a raised rim, which work together to create the sensation of being embraced, akin to the comforting embrace of a mother or littermates.

Designed to replicate the comforting ambiance of your pet's early sleep space, this premium classic cuddler bed offers the same calming benefits as specialized beds. Its goal is to provide your furry friend with a sense of enclosure, safety, and security. Crafted from the finest couch fabric materials and generous padding bed maintains its plush shape over time, guaranteeing a comfortable and dependable sleeping surface that will last for years. It also equipped with YKK zippers and features top-quality anti-skid bottom materials. Representing the evolution of round/donut beds, it ensures utmost comfort and relaxation for your pet.

Orthopaedic memory foam beds are crafted with the purpose of alleviating pressure points and addressing various health issues such as hip dysplasia, bone injuries, ligament injuries, and arthritis. Enhanced blood circulation can lead to improved well-being, contributing to benefits like faster healing, a healthier coat, and more favorable health outcomes.

Furlore Orthopaedic Bed is made with only the highest quality materials. It features with the multi-layered premium CertiPUR-US certified memory foam with waterproof lining (while others only have water resistant lining), unmatched substantial bed height with high-raised rim for extra support, superior anti-slip bottom material and authentic Japanese YKK zipper. Last but not least, we take immense pride in the exceptional and best quality of our bouclé yarn fabric, crafted to offer the absolute best in comfort and durability with a touch of luxury.

CertiPUR-US certified foams meet standards for content, emissions and durability, and are analyzed by independent, accredited laboratories. This certification guarantees that our memory foam are: 1. Made without formaldehyde 2. Made without ozone depleters 3. Made without phthalates regulated by the U.S. Consumer Product Safety Commission 4. Made without mercury, lead and other heavy metals 5. Low VOC (volatile organic compound) emissions for indoor air quality (less than 0.5 parts per million) 6. Screened for relevant chemicals, including fire retardants, that are classified as carcinogens, mutagens or reproductive toxins and are harmful to human health

OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.

Please refer to the “Size Guide” link on each product page.

Yes, most definitely. However, you may want to give the calming products a little touch and adjust the fluffiness based on your pet's preference. Please be advised that the products may be flat when you first open it up and this is totally normal due to the packaging. Please allow up to 3 days for the calming products and up to 5 days for the orthopaedic bed to inflate into its final shape.

Yes, it has the waterproof cover lining on the memory foam.

Yes, the covers of our bed and mat are removable and washable. You can hand-wash our products (recommended) or machine-wash using a delicate wash mode and allow it to line dry. We do not recommend washing the inner insert, if necessary, hand wash only.

While our beds are designed to be durable and withstand regular wear and tear, it's important to note that no pet bed can truly be considered 'indestructible'. Dogs and cats have varying levels of energy and chewing habits. Furlore beds are made from high-quality materials meant to last, but it's always a good idea to monitor your pet's behaviour and provide appropriate toys and supervision to ensure longevity of their bedding.

Yes we do.

Please refer to the Shipping and Returns page.

We offer FREE shipping on all Australian orders and shipping costs will be calculated at checkout for all International orders. For more information about shipping, please refer to the Shipping and Returns page.

For hygiene reasons, once the bed has been opened or removed from its original packaging we are unable to accept a return. If you are unsure about the size or colour, please do not open the bed and contact us at hello@furlore.com and we will be able to answer any queries or concerns that you may have.

Our apologies for the inconvenience, please contact us at hello@furlore.com within 14 days of receipt of the product describing the issue along with images and we will sort this out for you. For more information about our return and exchange policy, please refer to the Shipping and Returns page

We have a really quick order processing timeline but yes, you can cancel as long as your order has not been shipped out. If your order has been shipped, please allow for the product to be delivered and leave it unopened. Simply contact us at hello@furlore.com and we will provide you with further assistance.

Please refer to the Shipping and Returns page.